Take it from them ... our clients are our business.
Success Stories
Kiva Kitchen & Bath: A Conversion Connection
There’s a big difference between four months and four days. And, the time it takes
to get up and running after a conversion affects both customers and employees
alike. Kiva Kitchen & Bath learned this first-hand when they chose Zerion for the
second phase of their Eclipse conversion. With better training and consulting, Kiva
was able to derive the benefits of Eclipse - and get back to full, customer-pleasing
capacity - in a much shorter timeframe than their previous install. Click here to read the full story.
Power Bolt and Tool: A Small Company Soars
When a small company makes a big purchase, they want to be certain they’re
doing the right thing. As was the case with Power Bolt and Tool when they bought
Eclipse. But, with the economy in an unexpected slump, and the system not working
to its fullest capacity, their confidence crashed. When Zerion came to them
with the idea of an E.Z. Support program, it proved to be all the company needed
to re-gain its flight, and its belief in Eclipse. Click here to read the full story.
Independent Electric Supply: Resource Rescue
A complete ERP installation can be overwhelming, even for the smallest of companies. But it may seem downright impossible when you have a high number of users, a lack of resources, and an intense schedule. By adding the depth and experience of Zerion, and putting a strong focus on post-live support, IES’s Eclipse implementation went from unattainable to praise-able. Click here to read the full story.
C&L Supply: Where Tenure Meets Training
A distributor with many long-term employees was facing a major operational
change: moving to an RF warehouse. Change is hard for anyone;
but, when you’ve been accustomed to the same procedures for over 25
years, it can seem insurmountable. C&L needed a partner for training
who not only knew their stuff, but also had the gift of teaching. Click here to read the full story.
Dulles Electric: A Plan That Moves Me
An electrical supplier was preparing for two big moves at the same time:
relocating to a new facility and completing a wireless warehouse install.
Zerion was called in by its partner, ESC Online, to devise and manage a
project plan and provide training. The focus on planning paid off and the
project resulted in greater efficiency and better customer service. Click here to read the full story.
Customer Comments
"We recently acquired a business in Alabama and needed to convert them to
the Eclipse software. Zerion was a tremendous asset to the entire process,
answering our questions and providing much needed support through all of the
ups and downs of "going live". We are pleased to have Zerion as our partner
for everything from training to consulting. It's such a pleasure to work
with this group of individuals."
- Belinda R. Ellenburg
EISI PVF
“As a one location wholesale distributor in Greensboro, NC, investing in software consulting for our Eclipse go-live was a big decision. But we learned very quickly that Zerion would provide us unmatched services that proved essential to our success. We saw a real value for our money and even though we knew we weren’t, Zerion treated us like the biggest client they’d ever worked with. A year and a half later, I am looking for a way to bring their team back to make sure we’re still on the right track.”
- Rob Livingston
Greensboro Pipe
“We’ve had the pleasure of working with Zerion on several occasions, primarily with RF in a few of our branches. They also provided consulting services when we needed to improve receiving efficiency and moved a large distribution center. We worked closely with Tony King, who is extremely knowledgeable on RF and distribution centers. He has a friendly, helpful demeanor which benefited our team tremendously as we worked together to find solutions. We continue to call on him as a resource.”
- Tim McNaughton
Stuart Irby
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