To see results Zerion has delivered for other customers, click on any customer's name to the left.
Summary: At Zerion, we believe that when you work as a team, you can conquer all. We proved that when we partnered with a distributor to do a physical inventory at an electric utility company. We faced an organization that had 104 years in business without a completely successful inventory; 14,000 SKUs totaling $30 million; 4,000 duplicates; lots of write-ins; and, material in complete disarray throughout two facilities.
Industry: Electric Utilities
Project Type: Inventory
Goals: To do what no one else had done or thought possible … accurately complete an inventory
Challenges: Two unorganized warehouses that hadn’t been counted in 104 years
Takeaway: When people come together as a team, they can overcome any challenge.
Summary: A distributor with many long-term employees was facing a major operational change: moving to an RF warehouse. Change is hard for anyone; but, when you’ve been accustomed to the same procedures for over 25 years, it can seem insurmountable. C&L needed a partner for training who not only knew their stuff, but also had the gift of teaching.
Industry: Plumbing, HVAC, Appliances, Electronics, Furniture, Seasonal products
Project Type: Eclipse Install / Training
Goals: To complete the install on a tight, rigid timetable and to reduce pull errors after implementation
Challenges: Many long-term employees who would need to embrace change; a full physical inventory scheduled immediately after go-live
Takeaway: Old dogs can learn new tricks, and even learn to love them, if given proper training
Summary: An electrical supplier was preparing for two big moves at the same time: relocating to a new facility and completing a wireless warehouse install. Zerion was called in by its partner, ESC Online, to devise and manage a project plan and provide training. The focus on planning paid off and the project resulted in greater efficiency and better customer service.
Industry: Electrical, lighting
Project Type: Eclipse Wireless Warehouse Install / Project Management
Goals: To have a motivated team that completes the project on time; to keep customers happy
Challenges: Coordinating an install with a location move; Adding lot tracking of wire late in the process; Completing a full physical inventory during the project
Takeaway: Planning is the key to a successful project
Summary: Belinda Ellenburg at Eastern Industrial initially brought Zerion in to help train some new branches on Eclipse. She decided to keep Zerion “on-call” by signing up for the EZ Support program, with hopes of improving upon inefficiencies at her organization. Zerion’s involvement quickly brought purchasing and RF challenges to light; and, they’ve provided ongoing training and consulting to make the company more efficient. Belinda has been pleased with the honest, accessible feedback she now has access to so that she can get questions answered quickly.
Industry: Pipe, valves, fittings, plumbing
Focus areas: Purchasing, RF
Key Benefits: Made changes to Purchasing procedures to increase efficiency; Made changes to RF operations; Acquired a direct point of contact for questions and problems
Summary: Darren Dalton at Hulbert Supply brought Zerion on board to help them purchase more efficiently. After Zerion provided some initial training, Hulbert decided to continue using Zerion with an expanded scope, which focused on changing culture. Hulbert wanted to understand the “why” and the “how” of Eclipse’s workings in order to improve efficiency. They’ve been satisfied with the personal relationship that’s developed with Zerion, as well as the straightforward billing process; and, they enjoy the accountability and real world experience that is brought to the table.
Industry: Plumbing and heating
Focus areas: Purchasing, Accounting and Receiving
Key Benefits: Gained more knowledge of the system and how it works; Made process changes to increase efficiency; Acquired a direct point of contact for questions and problems
Summary: A complete ERP installation can be overwhelming, even for the smallest of companies. But it may seem downright impossible when you have a high number of users, a lack of resources, and an intense schedule. By adding the depth and experience of Zerion, and putting a strong focus on post-live support, IES’s Eclipse implementation went from unattainable to praise-able.
Industry: Electric Distribution, Independent Utility Supply, LGE/Independent Power Systems
Project Type: Eclipse Install / Training
Goals: To meet customers’ growing needs with as seamless a transition as possible
Challenges: Many branches included with a sequential, overlapping go-live plan
Takeaway: Even the most challenging project can be fairly pain-free, if done with the right training and support resources.
Summary: There’s a big difference between four months and four days. And, the time it takes to get up and running after a conversion affects both customers and employees alike. Kiva Kitchen & Bath learned this first-hand when they chose Zerion for the second phase of their Eclipse conversion. With better training and consulting, Kiva was able to derive the benefits of Eclipse – and get back to full, customer-pleasing capacity – in a much shorter timeframe than their previous install.
Industry: Appliances, Decorative Plumbing & Hardware, Cabinets, Countertops and Fireplaces
Project Type: Eclipse Conversion
Goals: To get up and running faster, and have a smoother install than their previous experience.
Challenges: A customer with a distaste for conversions, and a lack of confidence in consultants.
Takeaway: The consultants and trainers responsible for an implementation are a key factor in the success of the install.
Summary: In 2010, Kriz Davis transitioned its 13 locations and 185 users to Epicor Eclipse. Shortly after go-live, the company’s Vice President of IT, Dan Ediger, was lacking confidence that everything was being done correctly; and, he decided to seek some outside support for the Eclipse product. Zerion was first brought in to focus on Purchasing. They were then scheduled to come back on a quarterly basis and attack a variety of questions and challenges, which resulted in a major Rebate recovery. Zerion also provided a complete RF implementation for Kriz Davis.
Focus areas: Purchasing, Rebates, RF
Key Benefits: Recovered $50k per month with new rebate procedures; Implemented RF in 13 locations in less than 2 months
Summary: When a small company makes a big purchase, they want to be certain they’re doing the right thing. As was the case with Power Bolt and Tool when they bought Eclipse. But, with the economy in an unexpected slump, and the system not working to its fullest capacity, their confidence crashed. When Zerion came to them with the idea of an E.Z. Support program, it proved to be all the company needed to re-gain its flight, and its belief in Eclipse.
Industry: Fasteners and tools
Project Type: Ongoing Eclipse support
Goals: To fix some key issues with their Eclipse set-up and find a true business partner for ongoing support
Challenges: A depressed economy and an owner facing a large learning curve with new software
Takeaway: Small companies can afford consulting, too. And, they often benefit from it more than anyone.