I thought you were just a training company; but, it seems like you do more.
What else DO YOU OFFER?
What else DO YOU OFFER?
While Zerion was founded primarily as a training company, our experience converting over 500 locations to Eclipse has allowed us to evolve into an independent, full-service alternative for consulting, training and customization. We do an extensive amount of custom integrations, programming, and forms changes.
Do you consult on any other software packages?
Zerion is foremost a business consulting company and our experience and knowledge can add value in any distribution environment. Our primary focus and system knowledge is in Eclipse; however, we have had previous experience in Infor SX.e, Intuit Quickbooks, SAP Business One, and phocas.
Can you assist us on general IT set-up and support?
Do you do programming?
Yes. We do not make changes to the core program or what’s known as BP. We add UBPs and CBPs; we also provide integrations to third-party sources, custom imports, custom programs, and forms changes.
Will you do fixed price jobs?
Yes. Some of our work can be offered at a fixed price, such as cycle counting and purchasing. However, the time investment for many of our projects is dependent on a variety of customer variables; and, therefore, must be quoted. Contact us for a quote.
Are you associated with Epicor?
No, although we often find ourselves working side-by-side with them. We work hard to ensure they can do their job as they normally would, while remaining focused on our customers.
What are the differences between Zerion’s approach and Eclipse’s?
Zerion is a small business that is focused solely on service, while Eclipse is a large corporation focused on software sales and development, as well as service. Zerion’s goal is to offer Eclipse services in a timely manner, at a fair price and with frequent, direct communication.
If I hire Zerion, do I still need a support agreement with Eclipse?
Your support agreement with Eclipse is separate from what Zerion offers. Most of our customers come to us because they’re seeking something more than, or in addition to, what the software vendor offers. Zerion should be considered a value-added service. As such, even if you contract us to provide support-type services, we still recommend you maintain your support agreement with Eclipse and rely on them in certain areas.
If I have a support contract with Eclipse, why would I pay Zerion? Wouldn’t I be paying twice for the same work?
The majority of requests that come to Zerion are things that would have to be quoted with Eclipse anyway. All we ask is that you to give us the opportunity to provide an estimate for our time and expertise. There are many customers who pay us to do things Eclipse could do under the umbrella of a support contract; however, they choose to work with us for a variety of reasons.
How will the changes that you make to my system affect my support contract with Eclipse?
Any changes Zerion makes are things that any employee of your business has the authority to make (if given the proper access). Any permissioned user can create new programs, add new programs and modify control files without impacting the support agreement with Eclipse.
What is the first step in getting started with Zerion?
We can get started in any capacity that you need us to and would provide a quote before becoming engaged. Most customers choose a small project like a change to a form or simple report for an initial engagement. This gives us the opportunity to earn your trust and demonstrate our capabilities.
What are your typical lead times?
We have been told that we’re about 85% faster than the competition. In most cases, we can turn around a quote in one to two weeks. Our on-site schedule is usually four to six weeks out; and web support and training are typically scheduled two weeks in advance.
Are you affiliated with the Eclipse Users Group?
Yes. Zerion serves as the UFO’s preferred vendor for most of its training classes. Our consultants can often be found teaching Eclipse classes to members of the group.