Real-Time Error Alerts
Once you've signed up for the EZ-EDI service, we will install our custom dashboard integration toolset on your Eclipse server. This application can integrate with our dashboard real-time and in batch mode.
When an EDI error occurs, the dashboard is notified immediately, alerting our team that an error has occurred on your system, and providing us the information needed to address it. These alerts are not only sent to the admin monitoring board, but are also replicated to Slack and Microsoft Teams, enabling us to receive real-time alerts to our mobile devices.
In most cases, someone will be working the error before you even know it occurred! We will work directly with the trading partner to address EDI errors, and only engage your internal resources if the issue relates to data within Eclipse that we need your help with, such as product cross-referencing, creation of missing ship-to's, etc.
Once you've signed up for the EZ-EDI service, we will install our custom dashboard integration toolset on your Eclipse server. This application can integrate with our dashboard real-time and in batch mode.
When an EDI error occurs, the dashboard is notified immediately, alerting our team that an error has occurred on your system, and providing us the information needed to address it. These alerts are not only sent to the admin monitoring board, but are also replicated to Slack and Microsoft Teams, enabling us to receive real-time alerts to our mobile devices.
In most cases, someone will be working the error before you even know it occurred! We will work directly with the trading partner to address EDI errors, and only engage your internal resources if the issue relates to data within Eclipse that we need your help with, such as product cross-referencing, creation of missing ship-to's, etc.
Application Monitoring
The EZ-EDI admin dashboard also enables us to monitor the health of EZ-EDI programs running:
This enables us to have a central view to the overall health of the EZ-EDI infrastructure and receive alerts to system outages, comms errors, and application failures. This level of real-time automated real-time monitoring allows our team to focus on you and helping you grow your EDI and B2B needs.
The EZ-EDI admin dashboard also enables us to monitor the health of EZ-EDI programs running:
- In Eclipse,
- On our own server,
- In our middleware framework.
This enables us to have a central view to the overall health of the EZ-EDI infrastructure and receive alerts to system outages, comms errors, and application failures. This level of real-time automated real-time monitoring allows our team to focus on you and helping you grow your EDI and B2B needs.
Document Monitoring
With the release of Phase 2 of the EZ-EDI platform, we will be tracking your outbound documents and associated acknowledgements.
The workflow engine behind the dashboard will be able to determine when a document has not been acknowledged by your partner, and will generate automated alerts to your trading partner requesting a status update on the document. You will be able to configure your own timeout period for these alerts, either globally, or at the individual partner level.
With the release of Phase 2 of the EZ-EDI platform, we will be tracking your outbound documents and associated acknowledgements.
The workflow engine behind the dashboard will be able to determine when a document has not been acknowledged by your partner, and will generate automated alerts to your trading partner requesting a status update on the document. You will be able to configure your own timeout period for these alerts, either globally, or at the individual partner level.
Network Call Monitoring
The EZ-EDI system is also aware of each scheduled network call you have with your trading partners and VANs. This enables us to provide you with a centralized view into each scheduled call, when they last ran, and when they are scheduled to run again.
Phase 2 of the platform will extend the network platform to "learn" your typical traffic flows. This process will then be able to raise warning alerts if EDI documents have not been received or sent in a timeframe the workflow engine feels unreasonable.
This early warning alert system will help us identify network outages, as well as failures in network calls, and enables us to address those issues for you. In most cases, the first you know today that something is wrong is when customers are asking if you received their order, or vendors are asking where your daily VMI feeds are!
The EZ-EDI system is also aware of each scheduled network call you have with your trading partners and VANs. This enables us to provide you with a centralized view into each scheduled call, when they last ran, and when they are scheduled to run again.
Phase 2 of the platform will extend the network platform to "learn" your typical traffic flows. This process will then be able to raise warning alerts if EDI documents have not been received or sent in a timeframe the workflow engine feels unreasonable.
This early warning alert system will help us identify network outages, as well as failures in network calls, and enables us to address those issues for you. In most cases, the first you know today that something is wrong is when customers are asking if you received their order, or vendors are asking where your daily VMI feeds are!